Versatile rating engine rates usage events for any telecom and digital services: ISP, broadband, VOIP, TV, OTT, subscription-based services, telephony, IoT, and more.

Realtime prepaid and postpaid charging and provisioning schemes: Hydra keeps subscriber account balance up-to-date and transmits connection and disconnection messages to the Provisioning module immediately.

Fully customizable templates of tax and pro forma invoices and credit notes. Automated invoices printing and sending.

• Fixed and flexible bundled plans
• Dynamic price changes
• Customer base segmentation
• Loyalty programs
• Discounts and promos
• Flexible charging schemes
• Individual price plans

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Provisioning module manages customer's access to provider's services through various equipment or software platforms.

Mediation engine preprocesses usage data (CDR and UDR) for any telecom and subscription-based service. Individual and bulk processing of usage data easily handles the load generated by hundreds of thousands and millions of subscribers.

Provisioning features:

• Vendor agnostic: integrates seamlessly with any hardware and software platform
• Supports time intervals, child profiles, profiles based on service status for customer and equipment
• CPE authentication and authorization through own AAA & DHCP servers
• Tracks both CPE and provider equipment down to port
• All sorts of addresses (MAC, IPv4, IPv6, VLAN, IMSI, PON Serial)

All payment methods existing on Earth: credit cards, direct debit, cash, vouchers, wire transfers with automated recognition, and more.

Recurring payments (saved credit card and direct debit details): better customer experience, less past due invoices, easier to up-sell, harder to churn

Temporary and permanent credit limits for better customer onboarding and loyalty.

Multi-currency: payments accepted in any currency.

Even with default settings, a Self-Care Portal allows your customers to solve many tasks on their own without calling tech support:

• Change price plans
• Manage subscription to services
• Pay for services
• Set recurring payment from credit cards
• Track account balance
• Download invoices in PDF
• Order detailed statements of payments and provided services

• New partner onboarding
• Access isolation: partner is able to view only the customers assigned to them
• Payment acceptance by partners
• Automated online commission reconciliation between you and your partner
• Subscription management and troubleshooting of customers assigned to your partners
• View subscriber account data
• Process customer requests and tickets
• Build reports

Hydra will render your reports straightforward and transparent for making efficient, strategic decisions.

• Reports constructor
• Custom reports
• Custom reports templates
• Manager's dashboard
• Preset reports