Telcos and Multiservice ISP Software

Automate, integrate, and digitalize your business processes with Hydra's flexible, open OSS/BSS solution and services
Hydra provides the complete billing and management platform for ISP and telecom to resolve all the challenges a multiservice provider has to deal with in terms of billing and delivering services

What challenges are you facing?

Unable to introduce new services
  • Slow time-to-market
  • Monolithic legacy system or set of non-integrated systems
  • High risks
  • Limited resources for in-house development
Unable to integrate current billing system with network equipment
Manual business processes
  • Missing automation and management system
  • No self-care
Suffering partners
  • No partner portal
  • Manual or inflexible partner processes

Create New Offers Quickly and Market Them Efficiently

New Products
  • Introduce triple play and quad play bundles: data+TV/OTT+telephony+mobile
  • Billing System Software for ISP and Telco
  • Plans with quotas / FUP
  • Quota extension
  • Plans with time intervals
Marketing Tools
  • Paid extras
  • Contract plans
  • Individual offers
  • Limited time offers
Self-Care Portal
  • Subscription management
  • Online payments
  • Recurring payments with credit card
  • Recurring payments with Direct Debit
  • Download of invoices
  • Troubleshooting

Streamline and Automate Your Business Processes

End-to-End Automation
  • From lead to cash
  • Orchestration of all OSS/BSS components
  • Online activation of new customer
  • Non-linear workflow
  • Mixing of human steps with automated steps
  • Watching and scheduling of your technicians
Easy to Change
  • BPMN 2.0 compatible visual process editor
  • Rapid web form builder
  • Collection of process metrics
  • Multiple versions of the same process working simultaneously
  • Step-by-step process execution wizard
  • Tailor-made interfaces for your specific process
Paperless Processes
  • Issuance of electronic work orders in technician's mobile app
  • Collection of e-signature from customers
  • Same day customer connection
  • QA of field works using photos
Best Practices Library
  • Huge experience of implementing business processes for wired and wireless ISPs.
  • Collection of best practices from our customers: new customer connection, price plan upgrade, technology upgrade (FTTB→GPON, WiMAX→LTE, Wireless→Wired), contract renewal, and automated dunning.
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How We Resolve Your Challenges

Data migration to Hydra Billing
Integration between Provisioning and Network (BRAS, NMS, ACS)
Process automation based on BPM / ESB
IT architecture consulting

Our Customers

Hydra ISP Billing & Management Products have been successfully used by more than 170+ telecommunication companies and service providers in 24 countries around the world since 2007
Why Hydra
We bet you 10-to-1 that Hydra Billing System for ISP and telecommunication companies addresses all the challenges you face when launching a new product or connecting new equipment. We have enriched Hydra with a solution to every complaint our customers present with.
Hydra has all the benefits of an out-of-box solution:
Ready-to-use price plans
Standard marketing automation solutions
Pre-integrated popular equipment, software and services
Hydra flexibly adapts to the specifics of your business:
Changing of business logic at run-time
High staff learning rate
Individual UI settings for standard operations
Lowering of demands for staff qualification
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