Service Marketplaces

Streamline your services with Hydra's customizable billing and automation platform

Hydra provides a complete suite for automated service marketplace payments, service delivery and customer/partner reconciliation

What challenges are you facing?

Difficult to introduce new service
- High Time-to-Market for new services
- Limited resources for in-house development
- Monolithic legacy system or set of non-integrated systems
- High risks of missing opportunity window
Obsolete legacy billing system
- No support for diverse billing scenarios
- Difficult to integrate with new service delivery platforms
- Missing API
- Inflexible provisioning
- No marketing automation
Manual business processes
- Human factor affects quality of services
- Manual operations require a lot of man-hours per customer
- Long and complicated training for new employees
- Implementing changes to the process requires too much effort
Suffering partners
- Partners unable to track their commission earnings in real time
- Obscure reconciliation reports and procedures
- Manual or inflexible partner-related business processes

Create and Deliver New Products Quickly

New Products

Introduce new services quickly
Plans with usage quotas and time intervals
Flexible charging scheme
Billing system software

Marketing Tools

Paid extras (VAS)
Segment-based pricing mechanism
Bundled plans
Limited time offers
Discounts and promotions

Self-Care Portal

Subscription management
Self-registration support
Online payments
Recurring payments with credit cards and Direct Debit
Download of invoices
Troubleshooting

Partner Care

Partner's wallet support
Real-time or daily commission crediting to partner's wallets
Deposit tracking
Full API for integratio

Streamline and Automate Your Business Processes

End-to-End Automation
- From lead-to-cash processes
- Orchestration of all software modules: billing system, CRM, helpdesk, ERP
- Self-registration and online activation of a new customer
- Non-linear workflow support with branches, SLA timers and escalation support
- Mixing of human steps with automated steps
Easy to Change
- BPMN 2.0 compatible visual process editor
- Rapid web form builder
- Collection of Process Metrics during runtime of the process
- Multiple versions of the same BP working simultaneously
- Step-by-step process execution wizard
- Tailor-made interfaces for your specific process
Best Practices Library
- Experience of implementing BPs for marketplaces in different industries
- Collection and generalization of best practices from our customers: new customer onboarding including self-onboarding, price plan upgrade, and reseller automation

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Recommended OSS/BSS Components

Billing System

Rating, charging, invoicing, payments

Hydra OMS

BP automation, embeddable widgets for CRM and Helpdesk, order database

Helpdesk

Support your customers and partners: ticket creation, tracking, escalation and resolving.

Product Catalog

Products, plans, services, discounts, bundles & promos

Provisioning & Mediation

Integrations with BRAS, EPC, softswitches, OTT services, IPTV middleware, IoT platforms

How We Resolve Your Challenges

Data migration to Hydra Billing

Integration between Provisioning and your service delivery platform

Process automation based on Hydra OMS

Basic IT architecture consulting

Why Hydra

We bet you 10-to-1 that Hydra Billing System for ISP and telecommunication companies addresses all the challenges you face when launching a new product or connecting new equipment. We have enriched Hydra with a solution to every complaint our customers present with.

Hydra has all the benefits of an out-of-box solution:

Pre-integrated popular equipment, software and services

Ready-to-use price plans

Standard marketing automation solutions

Hydra flexibly adapts to the specifics of your business:

Changing of business logic at run-time

High staff learning rate

Individual UI settings for standard operations

Lowering of demands for staff qualification

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