Billing and Automation Software for Service Providers

OSS/BSS suite for telecom and subscription-based businesses

A Pre-Integrated yet Flexible OSS/BSS Platform

Hydra OMS
Hydra Billing
Helpdesk
CRM
Your Module
Hydra FSM is a field service management software.

It is a mobile app which manages your field technicians allowing you to:

• Track the location of field employees
• Send work orders to employees' smartphones and tablets
• Receive photo reports for performing remote QA
• Prevent misuse of working time and expensive tools
• Collect e-signature from the customer
Customer Onboarding
Each business process is described as a graphical BPMN 2.0 diagram. We have huge experience implementing processes and collecting best practices mainly for the telecom industry
Add New Service
Contract Renewal
New Customer Address
Your Custom Process
You can easily add your own automation or integration by creating a new business process or update the existing one
Upgrade Subscription
Hydra OMS is a heart of the whole OSS/BSS solution.

It is an order management system which integrates the components between each other and provides end-to-end business process automation. Also Hydra OMS is our contribution to the open source software. It is distributed under the Apache license.
Hydra Billing is a billing system
working at ISPs, telcos and digital service providers around the globe having up to millions of subscribers.

It is packed with all essential modules:

• Product Catalog
• Invoicing
• Provisioning & AAA
• Mediation
• Payment Gateway
• Tons of marketing automation features
• Full API and open database structure
Hydra FSM is a field service management software. It is a mobile app which manages your field technicians allowing you to:

It is packed with all essential modules:

• Track the location of field employees
• Send work orders to employees' smartphones and tablets
• Receive photo reports for performing remote QA
• Prevent misuse of working time and expensive tools
• Collect e-signature from the customer
Hydra OSS/BSS Suite comprises a helpdesk module for customer tech support and resolving equipment issues.
We provide a pre-integrated open-source CRM system which helps fully automate and optimize your customer service processes.
Hydra OMS Widget
Runs business processes without need to switch between browser tabs. Employees don't need to be trained to use several apps for their work — just one.
OMS Plugin
Billing widget
Billing widget shows customer account balance, subscriptions and detailed usage and charges. It eliminates the need to go to Hydra Billing each time you want to obtain this information.

Openness from the Very Beginning

We contribute to open source with our order management and business process automation core
Each OSS/BSS component is replaceable. Our customers do not have a vendor lock-in
More than 50% of Hydra Billing is accompanied by a source code. We use open-source solutions wherever possible
Hydra's database structure is open and documented
We have full and documented API

Digital Transformation with Hydra: Industry Solutions

Telecommunications

We provide the end-to-end OSS/BSS Suite for business process automation of ISP and telco service providers. Hydra OSS/BSS enables business process maturity, reduces costs and escalates sales.

Service Marketplaces

Hydra provides a complete suite for automated service marketplace payments, service delivery and customer/partner reconciliation.

Custom Billing Solutions

Hydra Billing System is perfect for subscription-based businesses such as digital service providers and IT outsourcing to automate their billing, payment collection and renewal processes.

Consulting
and Support Services

Since 2007, we have been specializing in business process automation of ISPs and digital service providers ranging from thousands to millions of subscribers.

We collect best practices from our international customers, implement them in our products and share them with you happily.

Our services will help you streamline your business processes, optimize costs, and improve customer service quality.

Automation services:

Customer Care and Self-Care, Resellers' Operations, and Field Service Operations

Product-related services:

Implementation, Integration, Tech Support, and Training

IT consulting services:

IT consulting services: OSS/BSS, Enterprise IT Architecture, BPMS, and ESB
Our Services to Optimize Your Processes:

Our Customers

Hydra Products have been successfully used by more than 170+ telecommunication companies and service providers in 23 countries around the world since 2007
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