Automating field service operations (FSM, Field Service Management) has become a key tool for boosting operational efficiency—especially when the FSM system is tightly integrated with the provider’s billing platform and other IT systems.

We are pleased to announce the start of our partnership with Gibfibre, a leading Internet Service Provider based in Gibraltar.

In today’s telecommunications industry, technical support is a critical component of business success. Our experience at Hydra Billing shows that traditional methods of handling support requests are no longer sufficient to meet increasing demand. The new standard for customer service is resolving issues within five minutes.

In a highly competitive market, telecom operators and internet providers succeed by offering flexibility and personalized approaches. The "Smart Discounts" mechanism makes discount management easy and efficient. Here’s how it works, with examples.