Eutelsat
Eutelsat approached Hydra with the need to automate work with resellers and to implement complex billing that considers the satellite Internet industry specifics.
Eutelsat is a European satellite operator that provides coverage of the entire European continent, the Middle East, Africa, Asia, North and South America. The Eutelsat ecosystem includes 39 satellites, hundreds of communication and video service providers, ISPs and government agencies operating on four continents of the Earth. In terms of revenue, it is the world's largest satellite operator.
Needs
  • The necessity of complex billing implementation, which would include automation of the resellers' typical tasks.
  • Considering the specifics of Eutelsat as a satellite operator, it required a deep integration with satellite equipment and wide customization options.
  • Striving to increase sales, expand the subscriber base and improve the quality of the services provided.
Issues
  • The previous billing functionality made impossible the implantation of flexible rating and integration with the accounting, as well as the launch of marketing campaigns.
  • There was no quality provisioning with the satellite hub, which caused delays in the data arrival. Customers frequently exceeded the service limits, which is unacceptable for satellite Internet and leads to significant losses.
  • Inability to scale and customize with the previous billing.
  • The lack of integration between the billing systems of Eutelsat and its largest dealer «Tricolor». It was necessary to create a subscriber account twice in two billing systems and manually synchronize the data between them.
When we got the experience of network operation and subscribers' work, within one or two years, we realized that the criterion of choosing the previous billing solution - the specifics of satellite communications consideration - actually was not the most critical. Scalability and customizability are more important for us. At the presale stage, all our requests met a positive response, so we chose Hydra.
— Dmitry Pastukhov, Chief Technical Officer at Eutelsat
Solution and implementation
«The project was rather complex and atypical for our team, but the migration of dealers and setting up a system to work with them passed successfully and on time - in less than a year».

Pavel Vinogradov, Head of Implementation Team at Hydra
Provisioning
The provisioning was improved over the previous one. Now it is possible to integrate with Cisco BRAS operator's equipment and Gilat satellite hub directly and set up the interaction in a way avoiding unnecessary costs related to accounting.

The Gilat Hub does not support the RADIUS protocol, so Hydra interacts with it using an event system. For example, when a subscriber is created in the billing, information about this event is sent to the satellite hub via API. Cisco equipment, meanwhile, was integrated using the RADIUS protocol.
A specific feature of the business process of connecting a subscriber in the case of Eutelsat was the need to determine whether the client is in the satellite signal coverage area. For this purpose, we integrated the platform with the qGIS service. A map was loaded onto it and a layer describing the company's coverage was added. They were used to check the connectivity using GPS coordinates.
Pavel Vinogradov, Head of Implementation Team at Hydra
Integration with 1C:Accounting
The interaction with 1C Accounting was set up, and now the company can upload all the necessary information from the billing directly into 1C in the required format.
Partner portal
A special dealer portal, which allowed the company to automate processes both for the key Tricolor dealer and for hundreds of small resellers, was implemented.
Subscriber base migration
Several thousand active subscribers were migrated from the previous billing. The main feature of the task was that besides subscribers, it was necessary to migrate dealers as well.
Business process automation
Key business processes of the company were developed and automated: connection of new subscribers, termination of contract, activation of satellite equipment, purchase of packages, etc.
Results
Our managers are constantly generating new ideas for the development of our cooperation with Hydra. We receive a large amount of requests, mostly related to the specifics of satellite communications - various reports for analytics and optimization, regular integrations with new systems.
— Dmitry Pastukhov, Chief Technical Officer at Eutelsat
1
The lack of scalability and customization has been solved. Thanks to this, the company has implemented several network expansion projects, which was impossible on the previous billing solution.
2
Hydra's open protocols and APIs made it possible to scale the billing to another customer project.
3
Using OMS Hydra and its capabilities to automate business processes allows to significantly reduce operating costs and speed up the work.
4
Eutelsat has gained the freedom to design and implement ambitious expansion plans. The company is constantly ordering new enhancements and functionalities from Hydra.
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