Services offered to customers
Number of individual/ residential customers
Number of corporate customers
Which OSS/BSS modules are you interested in?
Billing System — Billing, Provisioning, Mediation, Inventory, and Payments
Field Service Management – scheduling, planning and tracking your work orders
Order Management & Business Process Automation – automates processes like customer connection, CPE repair/replacement, balance adjustment etc.
CRM – manage your customer relationships, leads, accounts, contacts, and marketing campaigns
Help Desk – manage incidents and support tickets
Which technologies do you use to provide wired Internet access?
Which technologies do you use to provide wireless Internet access?
Which equipment (NAS/BRAS/BNG) do you use to manage subscriber access to data services?
From which vendor does your wireless solution (LTE, WiMAX, or proprietary) come?
Which CAS or middleware do you use to manage subscriber access to the TV services?
Which PBX or softswitch do you use to provide telephony services? Which equipment or software do you use to manage customer access to other services?
How do you accept payment from customers?
Which billing solution do you currently use and why you consider replacing it?
Do you need to migrate data from the current billing system?