Business Process Automation Services

Improve your end-to-end business processes using BPM, case management, or hybrid approach. Our process library saves a lot of time

Customer Care and Self-Care

Resellers' Operations

Field Service Operations

Custom Business Processes

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What challenges are you facing?

Unable to introduce new services

Slow time-to-market

Monolithic legacy system or set of non-integrated systems

High risks

Limited resources for in-house development

Unable to integrate current billing system with network equipment

Missing RADIUS / DIAMETER support

Inflexible provisioning

Missing API integration

Manual business processes

Missing automation

No self-care

Suffering partners

No partner portal

Manual or inflexible partner processes

How Digital Transformation Benefits You

Today, more companies are switching to paperless processes to ensure world class quality, improve productivity, and collect metrics. With our software, expertise and experience, we enable you to achieve these goals.

Increased Employee Productivity

Automated processes take less time to execute and leave no space for human factor

Kaizen Agility

Continuous improvement of processes

Top-Notch Customer Experience

Documented processes guarantee that all steps are being followed

Quick Employee Onboarding

No need to spend a lot of time on employee training

Digital Trail and Centralized Reporting

Invaluable data about the completed processes: timeline, responsible persons, SLA violation —all in a single place

Our Business Process Library

Customer Care
and Self-Care

Technical availability check, due diligence / KYC, data enrichment, field service automation. Self-registration.

Improve the quality of customer-facing processes

New Customer Connection and Onboarding

Monthly Billing Cycle

Invoice sending, ERP integration.

Subscription Upgrade and Management

Price plan upgrade, VAS subsctiption, contract renewal, contract termination. Self-Care.

Dunning

Debt collection and write-off, reminders, letters.

Customer Relocation

[Change of title]

CPE Replacement / Maintenance

Diagnostics, Self-Care, field service, Warehouse integration.

Resellers' Operations

Satellite resellers

Enable your partners to serve your customers better

Omnichannel Customer Connection and Onboarding

Reconciliation

All our professionals have more than 5 years of legal experiences. They use their knowledge to make our clients life better.

Payment Collection

Price plan upgrade, VAS subsctiption, contract renewal, contract termination. Self-Care.

First Line of Technical Support

Helpdesk ticket raising and escalation.

Field Service Operations

Satellite resellers

Paperless processes, tracking and reporting for your field technicians

Estimation & Planning

Maintenance

All our professionals have more than 5 years of legal experiences. They use their knowledge to make our clients life better.

Installation

Price plan upgrade, VAS subsctiption, contract renewal, contract termination. Self-Care

Commission and Bonus Calculation of Field Workers

Helpdesk ticket raising and escalation.

Custom Business Processes

Satellite resellers

Sometimes our customers approach us with very specific processes

Work Estimation with Subcontractors

Helpdesk Ticket Routing to Partners

All our professionals have more than 5 years of legal experiences. They use their knowledge to make our clients life better.

Reseller's Reconciliation with Service Provider

Price plan upgrade, VAS subsctiption, contract renewal, contract termination. Self-Care

Reselling of Licenses and Digital Services

Helpdesk ticket raising and escalation.