Billing and Automation Software for Service Providers
OSS/BSS suite for telecom and subscription-based businesses
Billing and Automation Software for Service Providers
OSS/BSS suite for telecom and subscription-based businesses
Hydra OMS
Hydra Billing
Helpdesk
Your Module
Hydra FSM is a field service management software.
It is a mobile app which manages your field technicians allowing you to:
• Track the location of field employees
• Send work orders to employees' smartphones and tablets
• Receive photo reports for performing remote QA
• Prevent misuse of working time and expensive tools
• Collect e-signature from the customer
It is a mobile app which manages your field technicians allowing you to:
• Track the location of field employees
• Send work orders to employees' smartphones and tablets
• Receive photo reports for performing remote QA
• Prevent misuse of working time and expensive tools
• Collect e-signature from the customer
A Pre-Integrated yet Flexible OSS/BSS Platform
Customer Onboarding
Each business process is described as a graphical BPMN 2.0 diagram. We have huge experience implementing processes and collecting best practices mainly for the telecom industry
Add New Service
Contract Renewal
New Customer Address
Your Custom Process
You can easily add your own automation or integration by creating a new business process or update the existing one
Upgrade Subscription
Hydra OMS is a heart of the whole OSS/BSS solution.
It is an order management system which integrates the components between each other and provides end-to-end business process automation. Also Hydra OMS is our contribution to the open source software. It is distributed under the Apache license.
It is an order management system which integrates the components between each other and provides end-to-end business process automation. Also Hydra OMS is our contribution to the open source software. It is distributed under the Apache license.
Hydra Billing is a billing system
working at ISPs, telcos and digital service providers around the globe having up to millions of subscribers.
It is packed with all essential modules:
• Product Catalog
• Invoicing
• Provisioning & AAA
• Mediation
• Payment Gateway
• Tons of marketing automation features
• Full API and open database structure
working at ISPs, telcos and digital service providers around the globe having up to millions of subscribers.
It is packed with all essential modules:
• Product Catalog
• Invoicing
• Provisioning & AAA
• Mediation
• Payment Gateway
• Tons of marketing automation features
• Full API and open database structure
Hydra FSM is a field service management software. It is a mobile app which manages your field technicians allowing you to:
It is packed with all essential modules:
• Track the location of field employees
• Send work orders to employees' smartphones and tablets
• Receive photo reports for performing remote QA
• Prevent misuse of working time and expensive tools
• Collect e-signature from the customer
It is packed with all essential modules:
• Track the location of field employees
• Send work orders to employees' smartphones and tablets
• Receive photo reports for performing remote QA
• Prevent misuse of working time and expensive tools
• Collect e-signature from the customer
Hydra OSS/BSS Suite comprises a helpdesk module for customer tech support and resolving equipment issues.
We provide a pre-integrated open-source CRM system which helps fully automate and optimize your customer service processes.
Hydra OMS Widget
Runs business processes without need to switch between browser tabs. Employees don't need to be trained to use several apps for their work — just one.
OMS Plugin
Billing widget
Billing widget shows customer account balance, subscriptions and detailed usage and charges. It eliminates the need to go to Hydra Billing each time you want to obtain this information.
Watch a video about some of Hydra's main features
Openness from the Very Beginning
We contribute to open source with our order management and business process automation core
Each OSS/BSS component is replaceable. Our customers do not have a vendor lock-in
More than 50% of Hydra Billing is accompanied by a source code. We use open-source solutions wherever possible
We have full and documented API. Hydra's database structure is open and documented
Digital Transformation with Hydra: Industry Solutions
Telecommunications
We provide the end-to-end OSS/BSS Suite for business process automation of ISP and telco service providers. Hydra OSS/BSS enables business process maturity, reduces costs and escalates sales.
Service Marketplaces
Hydra provides a complete suite for automated service marketplace payments, service delivery and customer/partner reconciliation.
Custom Billing Solutions
Hydra Billing System is perfect for subscription-based businesses such as digital service providers and IT outsourcing to automate their billing, payment collection and renewal processes.
Consulting
and Support Services
Since 2007, we have been specializing in business process automation of ISPs and digital service providers ranging from thousands to millions of subscribers.
We collect best practices from our international customers, implement them in our products and share them with you happily.
Our services will help you streamline your business processes, optimize costs, and improve customer service quality.
We collect best practices from our international customers, implement them in our products and share them with you happily.
Our services will help you streamline your business processes, optimize costs, and improve customer service quality.
Automation services:
Customer Care and Self-Care, Resellers' Operations, and Field Service Operations
Product-related services:
Implementation, Integration, Tech Support, and Training
IT consulting services:
IT consulting services: OSS/BSS, Enterprise IT Architecture, BPMS, and ESB
Our Services to Optimize Your Processes:
Our Customers
Hydra Products have been successfully used by more than 320+ telecommunication companies and service providers in 24 countries around the world since 2007
Hydra's recent news:
- 1 Aug 2025
- 9 Jun 2025
- 31 Dec 2024
- 30 Nov 2023
Frequently Asked Questions (FAQ)
about Hydra Billing
Hydra flexibly orchestrates your end‑to‑end OSS/BSS: sales, onboarding, activation, provisioning, mediation, rating/invoicing, payments/renewals, support, and field service - while adapting to your processes rather than forcing new ones. Modules, workflows, and data models are configurable to match your business.
Any mix you run: AAA (RADIUS), BRAS/BNG, DHCP, CG‑NAT logs, VoIP SBC/softswitch, IPTV/OTT, CDR/EDR mediation, DPI/policy, OLT/ONT inventory. Connectors are extensible, so Hydra aligns to your topology and naming, not the other way around.
Rule‑driven automation via BPMN processes: service activation, changes, and suspensions are executed through configurable workflows in OMS with Provisioning & Mediation integrations. Step logic and validations are set by configuration rather than hard‑coded.
Bi‑directional APIs that conform to your ERP/CRM/cash desk and payment stack. Data models and events are mappable, so Hydra fits your ESB/ETL conventions and reporting flows without forcing re‑platforming.
Supports widely used charging models - recurring charges, speed/volume tiers, add‑ons and bundles, prepaid/postpaid schemes - plus customizable formulas and composite products in the catalog. Specific scenarios are validated in a demo/pilot.
Product Catalog with visual BPMN lets you model new offers and billing logic rapidly. Since rules and steps are configurable, you ship new tariffs with your specific eligibility, proration, and lifecycle nuances - no hardcoded constraints.
Flexible personalization and campaigns keyed to your events, segments, and bundles (Internet + TV + Voice). Triggers and journeys are editable, enabling upsell/cross‑sell flows that reflect your retention strategy.
Out‑of‑the‑box reports plus open schema for custom analytics. You tailor metrics (ARPU, collections, SLA, provisioning quality) and dimensions to fit your executive dashboards and BI definitions.
Role‑based access and detailed action logs with granular controls you configure. Critical operations can follow your approval chains, segregation of duties, and compliance policies.
A configurable orchestration layer (BPMN 2.0) that mirrors your operational flows: onboarding, moves, upgrades, swaps, debt blocks - with steps, guards, and fallbacks you define.
Work orders, crew geolocation, photo QA, time/tool controls, customer e‑signatures: all with forms, checklists, and statuses you configure to match your field procedures.
Open by design: OMS open source, extensive code with sources, documented APIs, open DB schema. Components (CRM, payments, inventory) can be swapped, with mappings that respect your data and processes.
The platform is designed to scale; performance and processing profiles are tuned to your workload and peak cycles to ensure stable operation in your environment.
Reliable transaction handling and system observability with configurable parameters and SLAs. Concrete thresholds, policies, and metrics are aligned and implemented to match your operational requirements.
Implementation adapts to your landscape: process mapping to your workflows, integrations to your systems, data migration aligned to your schemas, and rollout plans in your cadence (cutover or phased).
Admin playbooks, API guides, and onboarding materials tailored to your teams, with examples and scenarios reflecting your products and support model.
Reduced OPEX through automation shaped to their processes, faster activations with fewer errors, ARPU lift via custom bundles/personalization, and higher NPS thanks to self‑care and disciplined field ops tuned to their reality.
Spin up a demo using your flows and sample data, share your integration map to align the rollout plan, and define a pilot scope with KPIs and tariff scenarios you want to prove.