4 Important Benefits of Digital Transformation for an ISP

The COVID-19 pandemic that has swept the world has significantly increased the demand for services, especially those that can be ordered and received online. There has also been a demand for a dramatic improvement in the quality and efficiency of such services. The telecommunications industry is not far behind the rest, the digital transformation of technologies and capabilities has actively affected this area, especially given the rapid adoption of the 5G standard.
Internet service providers are trying to rethink the range of services they provide to customers, under increasing pressure from OTT players.
Digital transformation is forcing the market to evolve and do so at a fast pace.
What is this very digital transformation, and what special benefits can a provider get from it? We will talk about this in this short article.

Definition of Digital Transformation

To summarize, this means a transition to a digital way of doing business and providing services to customers. It will take a lot of time and money for every ISP to make such a transformation. Sometimes companies need years to rebuild all processes in a new way..

What are the benefits of digital transformation?

Wide differentiation of the range of services for customers
Digital transformation brings more and more digital lifestyle elements into our daily lives. “Smart” equipment, houses, cars, and everything else provide an opportunity for providers to significantly expand the range of services offered to subscribers, increase their income and satisfy customer needs. Companies will be able to use their full potential to monetize their opportunities.

Wide differentiation of the range of services for customers
Digital transformation brings more and more digital lifestyle elements into our daily lives. “Smart” equipment, houses, cars, and everything else
provide an opportunity for providers to significantly expand the range of services offered to subscribers, increase their income
and satisfy customer needs.
Companies will be able to use their full potential to monetize their opportunities.

Progress through integration with third-party applications and omnichannel
Our ISP Solution makes it possible to combine services provided by providers and services from third-party applications to drive innovation even faster. This enables the subscriber to provide end-to-end management of the consumed digital product, and for the provider to create a full-fledged client portrait in the database. It turns out that the implementation of digital transformation creates new revenue options for providers.
The Company may offer additional features through the use of different BRAS, NAS, BNG, or vBNG. For example, integrate end-to-end email services, payment gateways, SMS, OTT, Whatsapp, and so on using H8 ISP Software.
The result of digital communication will also be the implementation and consolidation of an omnichannel platform. Trends in customer demand are such that the customer focuses on a comprehensive service from the moment the desire to purchase arises to the post-sales service of any goods and services.
It makes sense for ISPs to invest in omnichannel, perhaps by prioritizing it first. Clearly, innovation in user mobile applications and self-service portals is the fastest way to improve service for your own subscribers.

Business Flexibility
Digital transformation will give you the flexibility to respond to customer needs. For example, the introduction of Hydra ISP Software will automatically scale the IT environment, ensure billing is managed and works correctly even in multi-vendor environments.

How does Hydra help ISPs?
We play an important role in the implementation of the digital way of doing business by providers around the world. Many companies have been able to expand their customer base and increase their revenues by switching to software from Hydra.
Our Hydra ISP Solution is a great example of a digital transformation project created by applying new technologies and solutions.
The software meets all the requirements of the modern market, responding to their constant evolution and change through the release of new versions and packages to update this digital product.

The implementation of the Hydra Solution will give you an excellent opportunity to increase sales turnover by optimizing and automating business processes and management mechanisms. We can prove the effectiveness of our product, order a free demo