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Service Marketplaces
Streamline your services with Hydra's customizable billing and automation platform.
Hydra provides a complete suite for service marketplaces automating payments, service delivery and reconciliation with customers and partners.
Difficult to Introduce New Service
- High Time-to-Market for new services
- Limited resources for in-house development
- Monolithic legacy system or set of non-integrated systems
- High risks of missing opportunity window
Obsolete Legacy Billing System
- No support for diverse billing scenarios
- Difficult to integrate with new service delivery platforms
- Missing API
- Inflexible provisioning
- No marketing automation
Manual Business Processes
- Human factor affects quality of services
- Manual operations require a lot of man-hours per customer
- Long and complicated training for new employees
- Implementing changes to the process requires too much effort
Suffering Partners
- Partners unable to track their commission earnings in real time
- Obscure reconciliation reports and procedures
- Manual or inflexible partner-related business processes
Create and Deliver New Products Quickly
New Products
- Introduce new services quickly
- Flexible charging schemes
- Plans with usage quotas and time intervals
Marketing Tools
- Paid extras (VAS)
- Segment-based pricing mechanism
- Bundled plans
- Discounts and promotions
- Limited time offers
Self-Care
- Self-registration support
- Subscription management
- Online payments
- Recurring payments with credit card and Direct Debit
- Download invoices
- Troubleshooting
Partner Care
- Partner's wallet support
- Real-time or daily commission crediting to partner's wallet
- Deposit tracking
- Full API for integration

Streamline and Automate Your Business Processes
End-to-End Automation
- From lead to cash processes
- Orchestrate all software modules: billing system, CRM, helpdesk, ERP...
- Self-registration and online activation of a new customer.
- Non-linear workflow support with branches, SLA timers and escalation support.
- Mix human steps with automated steps.
Easy to Change
- BPMN 2.0 compatible visual process editor
- Rapid web form builder
- Obtain process metrics during runtime of the process
- Multiple versions of the same process can work simultaneously
- Step-by-step process execution wizard
- Tailor-made interfaces for your specific process
Best Practices Library
- We have experience in implementing BPs for marketplaces in different industries.
- We collect and generalize best practices from our customers:
- New customer onboarding including self-onboarding.
- Price plan upgrade
- Automated payment collection and dunning
- Reseller automation
Recommended Components
Hydra Billing
Rating, charging, invoicing, payments, partner care and self-care.
Learn more >
Product Catalog
Products, plans, services, discounts, bundles & promos.
Learn more >
Provisioning & Mediation
Integrations with various service delivery platforms and collecting usage data from them.
Learn more >
Hydra OMS
Process automation, embeddable widgets for CRM and Helpdesk, order database.
Learn more >
Helpdesk
Support your customers and partners: ticket creation, tracking, escalation and resolving.
Learn more >
Service Marketplaces Success Stories
All our products are handmade produced, handmade crafted and beloved. Any product is unique on its own.
All our products are handmade produced, handmade crafted and beloved. Any product is unique on its own.
How We Resolve Your Challenges
Data migration to Hydra Billing
Integration between Provisioning and your service delivery platform
Process automation based on Hydra OMS
Basic IT architecture consulting
Why Hydra
We bet you 10-to-1 that Hydra Billing System addresses all the challenges you face when launching a new product or connecting new equipment. We have enriched Hydra with a solution to every pain point our customers come with.

Hydra have all the benefits of an out-of-box solution:
  • pre-integrated popular software and services;
  • ready-to-use price plans;
  • standard marketing automation solutions.
Hydra flexibly adapts to the specifics of your business:
  • individual UI settings for standard operations;
  • changing business logic at run-time;
  • high staff learning rate;
  • lower demands to staff qualification.
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