WAW Telecom
An African telecom start-up approached us since the boxed billing system with it was launched, turned to be inflexible and did not support the provisioning of wireless equipment. In addition, the company had embarked on full digitalisation and automation of business processes, crucial for business scaling.
WAW Telecom is a young operator from Senegal that has been offering broadband Internet access via fiber optic and wireless channels since 2018. The company's mission is to provide the country's fast-growing economy with reliable and fast telecommunications. The founders of WAW Telecom decided that the company's processes should be completely digital.
Needs
  • New services and platforms to expand the subscriber base and improve service quality.
  • Automated service provisioning on a 4G wireless network.
  • Automation of the subscriber connection business process and several others to improve service performance and reduce operating costs.
Issues
  • The "out-of-the-box billing" of Czech design did not support provisioning for Telrad LTE equipment and LigoWave wireless equipment used in the network.
  • Manual business processes did not allow to provide high quality services. Especially the user experience suffered during a new subscriber connection: it was long and complicated.
“
Historically, the African continent lagged behind the rest of the world in telecommunication development. However, all that changed with the installation of fiber optic cables around the mainland and new investments. Local providers appeared in African countries, including WAW Telecom. The company approached Hydra with the need to implement a billing system and complete automation of the main business processes in a short time.
— Anton Kondratyev, Chief Commercial Officer at Hydra
Solution and implementation
«The project was completed without much difficulty. The main task was to integrate a mixture of several Internet connection technologies used by the company. We already have a lot of experience with all the types of equipment, so the implementation did not take much time».

— Pavel Vinogradov, Head of Implementation Team at Hydra
Provisioning
Universal provisioning was introduced instead the old one, which only supported fixed-list equipment. Now WAW Telecom manages subscriber service access automatically for all connection technologies in use.
Integrations
Using the Apache NiFi tool, we created an xml upload of financial information from billing to Odoo ERP.

We integrated the billing with Telrad BreezeWay EPC via RADIUS protocol.

Hydra was integrated with Senegalese payment aggregator PayTech. This allowed to accept payments through several platforms at once, including bank cards Visa and MasterCard, popular in Senegal e-wallet Orange Money, as well as PayPal.
Business process automation
The business process of new subscriber connection is fully automated. It is integrated with the self-registration page on the company's website.

Hydra products in use

Billing system
Rating, charging, invoicing, payments
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Hydra OMS
Automation of business processes, built-in widgets for CRM and Helpdesk, order database
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Product catalog
Products, tariffs, services, discounts, packages and promotions
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Provisioning and Mediation
Integration with a large variety of operator technologies: broadband, LTE, GPON and a number of wireless models.
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Results
“
The implementation proceeded smoothly, and all questions arising were promptly and qualitatively solved by the Hydra team.
Thanks to the Hydra implementation we were able to expand the list of services provided and significantly improve their quality. We’d like to separately note the payment system — using Hydra’s functionality, subscribers can now pay for all the services through our portal, which also simplified the work with dealers.
—
1
With Hydra provisioning, the company manages subscriber access to services for all the technologies used. In addition, Hydra's flexible provisioning allows the company to choose new equipment vendors regardless of their OSS/BSS compatibility.
2
We helped WAW Telecom integrate Odoo CRM and ERP with Hydra.
3
Subscriber connection business-process automation and its integration with the web-site will allow the company to reduce operating costs and expand the subscriber base due to faster and higher quality connection.
4
Waw Telecom's marketing capabilities are no longer limited by a small set of built-in solutions, giving the company new opportunities to manage tariffs, subscriptions, etc.
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